Last Updated: 10/22/2025

At TenGap.com, we provide digital services and products that involve significant expertise, time, and resources. To maintain fairness and transparency, the following refund policy applies to all purchases made on our site.

1. 14-Day Money-Back Guarantee

We stand by the quality of our services. If you are not satisfied for any reason, you may request a full refund within 14 calendar days of your purchase.

• To qualify, you must submit your refund request within 14 days of the purchase date.
• Refunds will be issued back to the original payment method within 5–10 business days after approval.
• During the 14-day guarantee period, we may schedule meetings, strategy sessions, and onboarding discussions. However, no major project execution work (such as design, development, campaign launch, or resource-heavy deliverables) will begin until after the guarantee period ends, unless you choose to waive your refund eligibility in writing.
• After 14 days, all sales are considered final unless they fall under the exceptions listed below.

2. Exceptions

Refunds may also be granted if:

• Duplicate payment — You were charged more than once for the same order.
• Technical or processing error — A Stripe, WooCommerce, or payment gateway issue caused an incorrect charge.
• Unauthorized or fraudulent transaction — If reported, investigated, and verified.

3. Client Responsibility

By purchasing through TenGap.com, you confirm that you have reviewed the service or product description and determined its suitability for your business needs prior to purchase.

4. Contact Us

If you believe you qualify for a refund, please contact us at:

TenGap.com 
A brand of Nelkard LLC 
[email protected] | [email protected] 

By using our website or services, you acknowledge that you have read and understood this Refund Policy and consent to the practices described herein.